TERMS AND CONDITIONS / USER AGREEMENT

General Introduction

This user agreement which governs your use of this website terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the “web portal”) and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).

These pages, the content and infrastructure of these pages, and the online hotel reservation service provided on these pages and through the website are owned, operated and provided by click4booking.com for your use only subject to the terms and conditions mentioned below.

Use of Site

LORD PORTAL DMCC grants you a limited, non-transferable license to use this site in accordance with the terms and conditions of this User Agreement. You may only use this site to make legitimate reservations or purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand. You shall not make reservation in the name of fictitious person. You agree that you will not use any device, software or routine that would interfere or be reasonably expected to interfere with the normal working of this site. You agree that you shall not take any action that imposes a burden or load on our infrastructure that LORD PORTAL DMCC deems in its sole discretion to be unreasonable or disproportionate to the benefits LORD PORTAL DMCC obtains from your use of the site. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage acts or omissions that would amount to a criminal offense or attempt to commit a criminal offense, or give rise to civil liability, or otherwise violate any UAE law.

In addition, you are prohibited from posting or transmitting any information which (a) infringes the rights of others or violates their privacy or publicity rights, (b) is protected by patent, copyright, trademark or other proprietary right, unless with the express written permission of the owner of such right, (c) contains a virus, bug, worm or other harmful item or programme that may damage, detrimentally interfere with, surreptitiously intercept and/or expropriate any system, data or important information, (d) create any liability for us or cause us to lose (fully or partially) the services of our ISPs or other suppliers, or (e) is used to unlawfully collude against another person in restraint of trade or competition. You shall be solely liable for any damages resulting from any infringement of copyright, trademark, or other proprietary right, or any other harm resulting from your use of this site.

Age and Responsibility

If you use this site, you alone are responsible for maintaining the confidentiality of your information. You agree to accept responsibility for all activities that occur under your account. You represent that you are of age prescribed by law to be eligible to enter into contract, and use this to create binding reciprocal legal obligations, and are capable, ready and willing to discharge any liability you may incur as a result of the use of this site. You understand that you are financially responsible for all uses of this site by you and those using your information.

Accuracy of Information

LORD PORTAL DMCC does not warrant or guarantee the accuracy or completeness of the information provided on this Website. Under no circumstances will LORD PORTAL DMCC be liable for any loss or direct, indirect, incidental, special or consequential damages caused by reliance on this information. The information on this Website may be changed or updated without notice. LORD PORTAL DMCC may also make improvements and/or changes in the products, services and/or programs described on this site at any time without notice.

Confidentiality

Information concerning LORD PORTAL DMCC, or any of its subsidiaries, their employees, customers, agents, suppliers, franchisees, affiliates or others on whom data is collected, stored, or processed is the property of LORD PORTAL DMCC and is confidential except for the necessary disclosures required by law.

Copyright Policy

LORD PORTAL DMCC holds the copyright in respect of this site, and the content provided in this site, including the text, graphics, button icons, audio and video clips, digital downloads, data compilations and software, may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed without the written permission of LORD PORTAL DMCC, and/or its third party providers and distributors, except that you may download, display and print the materials presented on this site for your personal, non-commercial use only.

You may not use any "robot," "spider" or other automatic device, or a program, algorithm or methodology having similar processes or functionality, or any manual process, to monitor or copy any of the Web pages, data or content found on this site, in any case without the prior written permission of LORD PORTAL DMCC. You agree that you will not transmit or otherwise transfer any Web pages, data or content found on this site to any other computer, server, Web site, or other medium for mass distribution or for use in any commercial enterprise. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials, and you must not alter, obscure or obliterate any of such notices. The use of such materials on any other Web site or in any environment of networked computers is prohibited.

Enforceability of these Provisions

Should any of these terms and conditions be held invalid, that invalid provision shall be construed to be consistent with the applicable law, and in manner so as to remain consistent with the original intent of LORD PORTAL DMCC. Provisions not otherwise held invalid shall remain in force.

Security Warnings

It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, trojan horses, malicious codes and other items of a destructive nature. IN NO EVENT WILL LORD PORTAL DMCC BE LIABLE TO ANY PARTY FOR ANY LOSS OR DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES CAUSED BY USE OF THIS WEBSITE, OR ANY OTHER HYPERLINKED OR INTERFACED WEBSITE OR DUE TO ACCESSING DATA RESIDING ON THIRD PARTY SERVERS NOT BELONGING TO LORD PORTAL DMCC.

Products & Services

Please Note that none of the information contained in this Website should be viewed as an offer to sell or as a solicitation to purchase any of our products or services. Rather, the information on our products and services is provided to you so that you can learn what products LORD PORTAL DMCC generally offers. The products and service statements on this Website are for general description purposes only. We are mere service facilitators and do not guarantee the authenticity or genuineness of the products and services of the third party, although we take steps in selecting them.

LORD PORTAL DMCC is Destination Management Company (DMC) and manages travel, tour and holiday packages in UAE. We do not control or operate any airline neither do control or we own any shipping company hotel or transport or any other facility or service mentioned on the site. We take care in selecting all the principles however but because we select them- we have no control on running them. We cannot be held responsible for any lack of service by any independent agency airline transport hotel or any other service provider.

Promotions / Offers / Schemes

Please note that in case of special offers, promotions or schemes additional terms and conditions of these offers, promotions or schemes will be applicable in addition to these terms and conditions. You might have to adhere to the payment schedule prescribed under such offers, promotions or schemes in order to be eligible to avail benefits under such offers, promotions or schemes. If you fail to make the payment by the due date and/or do not comply with all the terms and conditions of the offer, promotion or scheme you would not be entitled to receive the benefit under such offer, promotion or scheme.

Health Insurance Policy

It is advisable that the passenger acquires adequate insurance cover to secure their health and property. It is mandatory that you purchase an health and other Insurance Policies to cover the risk to health and property whilst on tour from the insurance company identified and named by LORD PORTAL DMCC at the prescribed rate.

You must check the accuracy and correctness of the policies and in case of any errors report the same to the Insurance Company to rectify it as LORD PORTAL DMCC will not be responsible for the same.

Please note that any claim would have to be referred by you directly to the insurance company and we are only the facilitators. Please ensure that you must carry your travel insurance policy document with you on your tour.

Warranties

LORD PORTAL DMCC specifically disclaims all warranties with respect to this Web site or your use thereof, express, implied, or otherwise, including without limitation, all warranties of merchantability and fitness for a particular purpose. LORD PORTAL DMCC shall not be liable for any damages resulting from the use or misuse of this site or the information on this site.

Payments

LORD PORTAL DMCC does not store any Credit card details of any customer in their database or in any data backup system or retrieval systems. The card details are captured on the credit card site and not ours hence we cannot be held responsible for any misuse of credit card what so ever.

Refund

If the tour or any part thereof cannot be conducted due to Force Majeure or Vis Majeure, the Company shall not be responsible to give any refund to you. However, at its sole discretion, the Company gives the refund based on various factors like the number of participants, the cancellation policies of suppliers like hoteliers, coach operators, etc. the decision of the Company on the quantum of refund shall be final.

It would take at least 45 days to process the refund (if due).

It is clearly understood that there shall be no refund whatsoever if the Client does not or cannot utilize any of the services like hotels, sightseeing, rides, cruises, meals, entrance fees, optional tours etc due to any reason whatsoever.

Arbitration and Governing of Law

All legal disputes will be settled under the laws of United Arab Emirates courts subject to laws of United Arab Emirates. In the event of any dispute of whatever nature, arising under this Agreement, such dispute shall be settled through good faith negotiation among the parties. In case such dispute cannot be resolved by negotiation within 30 days such dispute shall be referred to binding arbitration in accordance UAE act.

Privacy Policy

You have read the LORD PORTAL DMCC Privacy Policy, the terms of which are incorporated herein, and agree that the terms of such policy are reasonable. We try to maintain the privacy of the personal information provided by you. However, it would be necessary for us to share this information with Consulates, Embassies, Airlines, Hotels and other service providers who would be providing you service during the tour. We would also be constrained to disclose such information if we receive an order of the court, a requisition from any government or statutory authority, subpoena, or under any law, rules or regulations, such disclosure becomes necessary. The company reserves the right to publish photographs / letters / web pictures /videos / emails taken by you during the tour and also to track usage statistics. You consent to the use of your personal information by LORD PORTAL DMCC, its associate and group companies and/or its third party providers and distributors in accordance with the terms of and for the purposes set forth in the LORD PORTAL DMCC Privacy Policy.

Termination and Severity

LORD PORTAL DMCC may terminate this or part of this User Agreement and these terms and conditions and/or the provision of any of the services at any time for any reason, including any improper use of this site or your failure to comply with these terms and conditions. Such termination shall not affect any right to relief to which LORD PORTAL DMCC and its third party providers and distributors may be entitled, at law or in equity. Upon termination of this User Agreement and these terms and conditions, all rights granted to you will terminate and revert to LORD PORTAL DMCC and its third party providers or distributors, as applicable. If any clause of the User Agreement shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the User Agreement.

Suggestions and Comments

You may write to us with your suggestions at:

LORD PORTAL DMCC, Office# 1604, Fortune Executive Tower, Cluster T, Jumeirah Lakes Towers, Dubai - U.A.E.

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